Privacy Policy

This Privacy Policy explains how melt. (“we”, “us”, “our”), a brand operated by Melt Pvt. Ltd. (the “Company”), collects, uses, shares and protects your information when you visit meltsleep.in or place an order with us.

1. Information we collect

Information you give us: when you place a Cash on Delivery order, we collect your name, mobile number, delivery address, landmark, city, state and pincode, along with the pack and quantity you select.

Information collected automatically: basic device and browser data, the pages you view, and information gathered through cookies and tracking pixels (including the Meta/Facebook Pixel) used to understand site traffic and measure our advertising.

2. How we use your information

• To process, confirm (including a WhatsApp or phone confirmation) and deliver your order.
• To provide customer support and respond to your queries.
• To improve our website, products and service.
• To measure and improve our advertising, and, where permitted, to send you relevant offers. You can opt out at any time.

3. Cookies & tracking

We use cookies and the Meta Pixel to measure advertising performance and website traffic. You can disable cookies through your browser settings. The Meta Pixel may share limited event data (such as page views and orders) with Meta Platforms, Inc.; please refer to Meta’s own data policy for details.

4. How we share your information

We share information only with trusted partners who help us run the business:

• Order storage (Google Sheets / SheetDB) to record and manage your order.
• Shipping & logistics partners (such as Shiprocket and the assigned courier) to deliver your order.
• Advertising & analytics platforms (such as Meta) to measure and improve our ads.

These partners may access your data only to perform services for us. We may also disclose information where required by law. We never sell your personal data.

5. Data retention

We keep your order information for as long as needed to fulfil orders, provide support, and meet legal and accounting requirements.

6. Data security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request access to, correction of, or deletion of your personal data by emailing us at hello@meltsleep.in.

8. Children

Our products and website are intended for adults and are not directed to children under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date above reflects the latest revision.

10. Contact us

For any privacy questions, email hello@meltsleep.in or write to us at No. 42, 3rd Floor, 12th Main Road, HAL 2nd Stage, Indiranagar 560038, Bengaluru, India.